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About KB Solutionz
KB Solutionz Limited came into being in 2013 and was established by two psychiatric nurses. Between them Kudzi and Brian have over 20 years of extensive nursing and management experience. The focus of their company is the provision high quality customer service whilst upholding the very best in professional care provision. Together they provide the Executive leadership for the organisation and are supported by a carefully selected care staff team.
Values
We believe
that good quality care matters and we are committed to providing the highest
quality so that our service users can lead meaningful and rewarding lives. We
commit to having care provision that demonstrates the following principles;
- Knowledge
- Benevolence
- Service User led
- Openness to feedback
- Limitless compassion
- Understanding
- Timeliness
- Inspiring
- Outstanding
- Nurturing
- Zero tolerance to abuse
Help us to learn and improve our services
We aim to offer a high standard of service in all that we do and welcome all of your feedback. Telling us your suggestions or complaints will help us to learn and then improve the services that we provide. Suggestions or complaints may be made verbally or in writing to us.
If you feel comfortable, you should first discuss your thoughts with a member of the staff. If, you do not feel able to speak to a staff member then you may complete a copy of our complaints form and return it to us at our head office in Hockley, Essex.
You can also email us at: mukandi2@nhs.net(please ensure that you provide us with all your contact details so we can get back to you) or call us on 07715524168
We aim to process all suggestions and complaints as quickly as possible and provide a full response to you within 28 days.
Fill in a Complaint or Feedback Form through the website. Click Here to submit
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